Pool Nightmare!
I have to share this story.
We wanted to get a pool this year for Marco since he likes to swim. So we decided to get one of those metal pole pools that the liner hangs off of. We ended up buying an 18 foot round pool from Toys-R-Us. I had to level the ground in the back yard so I started to dig, and dig and dig. Called my father and we then continued to dig again. Finally I made a phone call to my neighbor who has a very large Blue Holland front loader. He was at work so he called his friend to do the honors. Eventually he showed up with it and moved alot of dirt for us. We finally got it leveled and I rolled it a few 100 time to make sure it was packed down. At this point in time I couldn't move a muscle I was so sore and it was very hot and humid. But the kids were asking if they could swim the next day. So I had ordered the water (we have a well) for the next day and I then began to put the pool together which should only take 45 minutes. YEAH RIGHT! I put in more than half the poles in the sleeves when I began to run into trouble. The sleeves were smaller in diameter than the poles. Well then maybe it will stretch! YEAH RIGHT! Got the poles half way in with the help of my wife Laura but that was it. No more movement in or out at this point. They were stuck. Went to Toys-R-Us to exchange the obviously defective pool and they told me - sorry no exchanges or refunds on seasonal items - company policy. What! At this point I couldn't feel my arms and I was extremely irrate. Came home called Toys-R-Us corporate and told them off. Didn't make a difference in the outcome but it felt good. Called the pool manufacturer and they told me to take pictures of it and email it to them, they also told me it will take about 5 to 10 business days for them to get back to me with a resolution. Took the pictures and emailed them in and the wait began. I also cancelled the water, the kids were very upset. A couple more hot days later I said the heck with it and went to Sams Club and bought a different pool, hoping that I will get a refund on the defective pool rather than a replacement. Had that up in 30 minutes and called the water guys to deliver the water the next day. Next day came and water was delivered, the water was at a good temperature ~75 degrees. We swam in it that day. Since that day it's been very cold and rainy here in New England. Go figure! Got a call from the defective pool manufacturer and they told me that they will send me a full refund including taxes - great! They also told me to keep the defective pool - at least the ladder, maintenance kit and filter will be useful from it. Oh yeah, the defective pool was made in China.
We wanted to get a pool this year for Marco since he likes to swim. So we decided to get one of those metal pole pools that the liner hangs off of. We ended up buying an 18 foot round pool from Toys-R-Us. I had to level the ground in the back yard so I started to dig, and dig and dig. Called my father and we then continued to dig again. Finally I made a phone call to my neighbor who has a very large Blue Holland front loader. He was at work so he called his friend to do the honors. Eventually he showed up with it and moved alot of dirt for us. We finally got it leveled and I rolled it a few 100 time to make sure it was packed down. At this point in time I couldn't move a muscle I was so sore and it was very hot and humid. But the kids were asking if they could swim the next day. So I had ordered the water (we have a well) for the next day and I then began to put the pool together which should only take 45 minutes. YEAH RIGHT! I put in more than half the poles in the sleeves when I began to run into trouble. The sleeves were smaller in diameter than the poles. Well then maybe it will stretch! YEAH RIGHT! Got the poles half way in with the help of my wife Laura but that was it. No more movement in or out at this point. They were stuck. Went to Toys-R-Us to exchange the obviously defective pool and they told me - sorry no exchanges or refunds on seasonal items - company policy. What! At this point I couldn't feel my arms and I was extremely irrate. Came home called Toys-R-Us corporate and told them off. Didn't make a difference in the outcome but it felt good. Called the pool manufacturer and they told me to take pictures of it and email it to them, they also told me it will take about 5 to 10 business days for them to get back to me with a resolution. Took the pictures and emailed them in and the wait began. I also cancelled the water, the kids were very upset. A couple more hot days later I said the heck with it and went to Sams Club and bought a different pool, hoping that I will get a refund on the defective pool rather than a replacement. Had that up in 30 minutes and called the water guys to deliver the water the next day. Next day came and water was delivered, the water was at a good temperature ~75 degrees. We swam in it that day. Since that day it's been very cold and rainy here in New England. Go figure! Got a call from the defective pool manufacturer and they told me that they will send me a full refund including taxes - great! They also told me to keep the defective pool - at least the ladder, maintenance kit and filter will be useful from it. Oh yeah, the defective pool was made in China.
Comment
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Comment by Carolyn Morrison on July 13, 2008 at 2:10pm
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Laura, love your comment! Frank, be nice to your wife!
Marco loves the pool who cares what else matters. At least you got your money back.
Carolyn
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Comment by MarcosDad on June 24, 2008 at 12:04am
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OK I'm starting to get sick of the rainy weather here in New England. I bet if I take the pool down it will get warm again.
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Comment by Marla Swope on June 23, 2008 at 2:43am
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It takes a big man to apologize ! LOL. Sorry about the first pool fiasco, but glad you got your full refund. Hope the weather has warmed up for you all up there so you can enjoy the water :)
Have a great day!
Marla
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I was mean to everyone around me at the time. Very frustrating situation. Sorry.
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Comment by Kristi Powell on June 20, 2008 at 2:26pm
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Ohhhh too funny Frank, you've been caught by the wife!! Best confess..:) Did you use your " nice words" in your delicate time of frustration?
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The sun'll come out..tommorrow... betcha bottom dollar on tommorrowww...
It always works out that way...you get soo excited about something, try to get it going and than WHAMO...it's not that easy!
I wonder if what you were putting up was what we have. Is it like metal pvc pole things that slide into a blue liner? Relatively speaking, it took us about 45 min. to get our's up, but the pump was no good. Classic!
Kristi
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Comment by Kelvinsmom - Michelle on June 19, 2008 at 8:17pm
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Glad to hear it finally worked out, we got our metal pole blue pool from Sams Club a few weeks ago as well, very easy to set up, but we have cool weather here. The kids want to swim! I love to ready others stories, as this is where I spend my time looking in the evening. Thanks, Michelle
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Comment by Julie Garcia on June 19, 2008 at 8:10pm
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Wow, I hate when things happen like that but I am so glad you got your full refund!
Enjoy your pool and I hope the weather gets better soon!
Thanks for sharing,
Julie
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Comment by Misty VanderWeele on June 19, 2008 at 4:09pm
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It's always about the silver lining isn't it ? When bad things happen good things do show up, FINALLY : ) !!!! Now when it gets warmer you and your son can enjoy it to it's fullest!!
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