I have to share this story.
We wanted to get a pool this year for Marco since he likes to swim. So we decided to get one of those metal pole pools that the liner hangs off of. We ended up buying an 18 foot round pool from Toys-R-Us. I had to level the ground in the back yard so I started to dig, and dig and dig. Called my father and we then continued to dig again. Finally I made a phone call to my neighbor who has a very large Blue Holland front loader. He was at work so he called his friend to do the honors. Eventually he showed up with it and moved alot of dirt for us. We finally got it leveled and I rolled it a few 100 time to make sure it was packed down. At this point in time I couldn't move a muscle I was so sore and it was very hot and humid. But the kids were asking if they could swim the next day. So I had ordered the water (we have a well) for the next day and I then began to put the pool together which should only take 45 minutes. YEAH RIGHT! I put in more than half the poles in the sleeves when I began to run into trouble. The sleeves were smaller in diameter than the poles. Well then maybe it will stretch! YEAH RIGHT! Got the poles half way in with the help of my wife Laura but that was it. No more movement in or out at this point. They were stuck. Went to Toys-R-Us to exchange the obviously defective pool and they told me - sorry no exchanges or refunds on seasonal items - company policy. What! At this point I couldn't feel my arms and I was extremely irrate. Came home called Toys-R-Us corporate and told them off. Didn't make a difference in the outcome but it felt good. Called the pool manufacturer and they told me to take pictures of it and email it to them, they also told me it will take about 5 to 10 business days for them to get back to me with a resolution. Took the pictures and emailed them in and the wait began. I also cancelled the water, the kids were very upset. A couple more hot days later I said the heck with it and went to Sams Club and bought a different pool, hoping that I will get a refund on the defective pool rather than a replacement. Had that up in 30 minutes and called the water guys to deliver the water the next day. Next day came and water was delivered, the water was at a good temperature ~75 degrees. We swam in it that day. Since that day it's been very cold and rainy here in New England. Go figure! Got a call from the defective pool manufacturer and they told me that they will send me a full refund including taxes - great! They also told me to keep the defective pool - at least the ladder, maintenance kit and filter will be useful from it. Oh yeah, the defective pool was made in China.
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